Privacy Policy

1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to information collected through the Services. It does not apply to information collected from other sources, such as information you provide to other parties or to us through other means.

This Privacy Policy also does not apply to the processing of Customer Data. "Customer Data" means data, including requisition details, approval workflows, and procurement information that our customers upload, store, or process through the ReqFlow Solution. Our customers determine what Customer Data they upload, store, or process through the ReqFlow Solution, and our use of Customer Data is subject to our agreements with our customers. If you have questions about how a particular customer handles your personal information in Customer Data, please contact that customer directly.

2. THE INFORMATION WE COLLECT

We collect information from you when you use our Services. This includes:

• Account Information: When you register for an account, we collect your name, email address, password, company name, and other information necessary to create and maintain your account.
• Profile Information: We collect information that you provide when you complete your profile, such as your job title, department, profile picture, and contact information.
• Usage Information: We collect information about how you use our Services, including log data, device information, location information, and cookies.
• Payment Information: If you make a purchase, we collect payment information, billing address, and other details necessary to process your payment.
• Communications: We collect information you provide when you communicate with us, such as when you contact customer support, respond to surveys, or interact with us on social media.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Services
• Processing transactions and managing your account
• Communicating with you about our Services, updates, and promotions
• Personalizing your experience and providing customer support
• Analyzing usage patterns and trends to improve our Services
• Protecting the security and integrity of our Services
• Complying with legal obligations and enforcing our terms

4. LEGAL BASES FOR USE OF YOUR INFORMATION

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, we rely on the following legal bases to process your personal information:

• Performance of a Contract: We process your information to perform our contract with you, such as providing the Services you requested.
• Legitimate Interests: We process your information for our legitimate interests, such as improving our Services, preventing fraud, and ensuring the security of our Services.
• Consent: We process your information based on your consent, which you can withdraw at any time.
• Legal Obligation: We process your information to comply with legal obligations.

5. HOW WE DISCLOSE YOUR INFORMATION

We may share your information in the following circumstances:

• With service providers who perform services on our behalf
• With your consent or at your direction
• In connection with a business transaction, such as a merger or acquisition
• To comply with legal obligations or protect our rights
• To protect the safety of our users or the public

6. RETENTION OF YOUR INFORMATION

We retain your information for as long as necessary to provide the Services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position

7. YOUR RIGHTS AND YOUR CHOICES

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate personal information
• The right to delete your personal information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us at privacy@reqflow.com. We will respond to your request within the timeframe required by applicable law.

8. THIRD PARTY LINKS AND FEATURES

Our Services may contain links to third-party websites, applications, or features. This Privacy Policy does not apply to those third-party services, and we are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access.

9. INTERNATIONAL USERS

ReqFlow is based in the United States, and we process and store information in the United States and other countries. If you are located outside the United States, we may transfer your personal information to the United States or other countries where privacy laws may not be as comprehensive as those in your country. By using our Services, you consent to the transfer of your information to the United States and other countries.

If you are in the EEA, United Kingdom, or Switzerland, we comply with applicable data protection laws when transferring your personal information outside of these areas. We may transfer your personal information to countries that have been deemed to provide an adequate level of protection, use specific contracts approved for use in those countries, or use other appropriate safeguards.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email, through the Services, or by other means as required by law. Your continued use of the Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

11. CONTACT US

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

ReqFlow, Inc.
Attn: Privacy Officer
123 Main Street
San Francisco, CA 94105
Email: privacy@reqflow.com